技術銷售資深工程師_先進產業無線通訊解決方案新事業發展部(桃三)

[Position Summary]
AIWBD is seeking a customer-facing Pre-sales and Field Application Engineer to support AIWAXIS enterprise wireless solutions for Enterprise OA and OT area.

The role combines solution consulting, technical proposal development, proof-of-concept execution, deployment support, troubleshooting, and partner enablement.

The successful candidate will work closely with BD/Sales, system integrators, customers, Product Management, and R&D to support business conversion and ensure successful project delivery.

This is primarily a technical role and does not carry direct responsibility for sales quotas, pricing, commercial negotiations, or channel recruitment.

[Key Responsibilities]
1. Work with BD/Sales and channel partners to understand customer use cases, site conditions, technical requirements, and operational challenges.
2. Design enterprise WLAN solutions, including network architecture, RF coverage and capacity planning, AP placement, wired-network integration, equipment selection, bill of materials, and acceptance criteria.
3. Prepare and deliver technical proposals, solution presentations, product demonstrations, workshops, and responses to RFI, RFP, or tender requirements.
4. Plan and execute projects, including site assessment, system configuration, integration, testing, performance validation, and result reporting.
5. Support system deployment, commissioning, and acceptance testing in collaboration with customers and system integration partners.
6. Troubleshoot wireless and wired network issues involving connectivity, RF interference, roaming, latency, authentication, system configuration, and network integration.
7. Collect technical evidence and system logs, conduct problem analysis, prepare root-cause analysis, and coordinate escalations with Product Management and R&D until resolution.
8. Develop and maintain technical documentation, deployment guidelines, troubleshooting procedures, validation reports, and operational runbooks.
9. Provide product and technical training to channel partners, customers, and internal BD/Sales teams.
10. Gather customer feedback, field requirements, competitive information, and recurring technical issues to support continuous product and service improvement.
11. Track and communicate technical project status, risks, open issues, and action plans to internal and external stakeholders.
12. Provide on-site support and travel as required for customer meetings, PoCs, deployments, and critical issue resolution.