Jr. Service Desk Agent - Top Secret Clearance with Security Clearance
Summary
Provides first-line IT support for government clients, logging and escalating issues while ensuring compliance with security protocols.
Top Secret Clearance with SCI eligibility Required Compensation Range - $22.12 - $49.00/hr Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines demonstrated technical qual…