Junior Account Manager
Description
About the role
We are looking for a Junior Account & Implementation Manager to help onboard new clients into the MySky software suite and support existing customers. Please note that this position is open only to candidates based in Latin America.
What you'll do
Onboard new clients – manage the full setup and implementation process
Run online training sessions for clients
Answer client questions via phone, email, and calls
Troubleshoot issues and escalate complex cases to IT or Analytics
Help clients improve their ROI and product usage
Collect client feedback and suggest product improvements
Create and update support documentation and manuals
Prepare reports and track client progress
Work closely with Sales and Product teams
What we need from you
English – fluent (C2)
1–3 years of experience in a B2B client-facing role
Comfortable making calls and running online meetings
Good with MS Office: Excel (Pivot Tables), Word, PowerPoint
Strong documentation skills (manuals, guides)
Detail-oriented and able to work independently
Willing to dive deep into our product and learn quickly
Nice to have
Experience in aviation, logistics, or transportation
Background in a software company
Familiarity with BI tools (Tableau, Power BI)
Russian - Advanced (C1)
We offer
Work in an international IT company.
Full-time employment, fully remote work.
Salary in your preferred currency, contract with a foreign company.
30 calendar days of annual leave.