Junior Business Analyst (Software)

Salary: RM 3,000 – RM 3,600 per month

Stampede Solution Sdn Bhd is a leading technology provider to the Accounts Receivable Management and Recovery industry in Malaysia. We develop and deliver software solutions that help organisations manage their accounts receivable and debt recovery operations more effectively.

We are looking for a Junior Business Analyst to join our team. In this role, you will work closely with clients, users, project leaders, and the development team to understand business needs, translate them into clear software requirements, and support the delivery of effective technology solutions.

Malaysian and Indonesian talents are encouraged to apply.

What You'll Do

1. Requirement Gathering

• Engage with clients, users, and project leaders to understand, gather, and evaluate business and user requirements.

• Analyse business needs and translate them into clear and actionable software requirements.

• Identify gaps, issues, and opportunities for improvement within existing systems and processes.

2. Documentation

• Prepare and maintain clear and accurate documentation, including System Requirements Documents (SRDs), or Functional Specification Documents (FSDs), user stories, client requirements, technical specifications, and reports.

• Ensure all documentation is accurate, complete, properly maintained, and accessible for future reference.

3. Business Analysis

• Analyse existing business processes and IT systems to identify opportunities for improvement, efficiency, and optimisation.

• Conduct research on how systems are being used and recommend practical solutions to improve system functionality and business processes.

• Create designs and evaluate components of new systems to address business problems and requirements.

4. Wireframing & Solution Design

• Create process flows, mock-ups, wireframes, and other supporting materials to communicate proposed solutions.

• Work closely with the development team to translate requirements into practical system designs and specifications.

• Collaborate with developers to build and implement permanent fixes and system enhancements.

5. Testing & UAT

• Support new system releases and enhancements throughout the testing and deployment process.

• Plan, coordinate, and support User Acceptance Testing (UAT).

• Test products and system enhancements to ensure they meet user requirements, function as intended, and do not negatively impact existing modules before rollout.

• Validate that delivered solutions meet agreed business requirements and specifications.

6. Change Management

• Evaluate and document change requests from clients and users.

• Assess the impact, requirements, cost, and timeline of proposed changes.

• Communicate relevant costs and timelines to customers and follow through to ensure timely delivery.

7. Stakeholder Management

• Act as a bridge between clients, users, project leaders, and the development team.

• Maintain clear and professional communication with stakeholders throughout the project and system development lifecycle.

• Provide regular updates on production issues, resolution progress, and proposed solutions.

• Work closely with customers to understand concerns and ensure their requirements are properly addressed.

8. Post-Go-Live Support

• Support system implementation and deployment activities, including data migration where required.

• Investigate, troubleshoot, and resolve production issues in a timely manner.

• Gather user feedback after implementation and recommend continuous improvements.

• Identify opportunities to propose new features or services that provide additional value to customers.

What We're Looking For

• Bachelor's Degree or Professional Degree in Information Technology, Computer Science, or a related field.

• Good understanding of relational databases.

• Strong analytical and critical thinking skills with the ability to understand complex business and technical problems.

• Strong troubleshooting and problem-solving abilities, with the ability to identify and resolve issues independently in a timely manner.

• Good knowledge and understanding of IT processes, software development, and system implementation.

• Excellent communication and stakeholder management skills.

• Strong documentation skills with a keen attention to detail.

• Ability to multitask and manage multiple issues or assignments simultaneously.

• Self-motivated and able to carry out tasks with little or no supervision.

• Resilient, adaptable, and willing to continuously learn and update your knowledge in the IT and technology space.