Junior Client Support Specialist
TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.
At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving them the tools they need to thrive in an ever-evolving financial landscape.
About the job
As our Junior Client Support Specialist, you'll be the first point of contact for our clients—providing expert guidance across live chat, email, and phone. You'll build strong relationships, troubleshoot technical queries, and collaborate with cross-functional teams to resolve client needs. This is your opportunity to develop deep industry knowledge, work with trading platforms, and grow your career in a supportive, high-performance team. If you're client-focused, curious, and ready to learn—we'd love to hear from you.
Key Responsibilities
- Deliver exceptional customer service across live chat, email and telephone channels, ensuring every client interaction is professional, efficient, and customer-focused.
- Build strong relationships with clients by providing expert guidance on our trading platforms, products and services.
- Investigate and resolve technical queries, delivering effective solutions while ensuring a seamless client experience.
- Work collaboratively with cross-functional teams, including Compliance, Payments, and Technical Support, to resolve client enquiries promptly.
- Stay up to date with company products, industry developments and internal procedures to provide accurate, knowledgeable support.
Requirements
- Excellent written and verbal communication skills in English, with the ability to communicate confidently and professionally with clients.
- Strong computer literacy, with experience using CRM systems and the ability to quickly learn new technologies and platforms.
- Exceptional attention to detail, with the ability to manage multiple tasks and a high volume of client enquiries while maintaining accuracy and efficiency.
- Strong organisational and time management skills, with the ability to prioritise workload in a fast-paced environment.
- A proactive problem-solver with excellent critical thinking and decision-making abilities.
- A collaborative team player who thrives in a supportive and customer-focused environment.
- A genuine passion for delivering outstanding customer service and creating positive client experiences.
- Previous experience providing customer support via live chat is advantageous but not essential.
Benefits
Why Join Us?
We offer a competitive and transparent benefits package designed to support your career and well-being:
- Job security from day one – A 1-month notice period applies during and after probation.
- Stable working hours – Monday to Friday, 9:00 AM to 5:30 PM, with a 60-minute lunch break.
- 22 days of annual leave – Enjoy generous time off to recharge and maintain a healthy work-life balance.
- Monthly allowance & group medical insurance – Additional financial support and healthcare coverage.
Skills
As published by workable · 4 questions
Basics
First name, Last name, Email, Phone, Address, Photo, Please provide your preferred name for work use, Are you currently living in the job location?, Do you require sponsorship for employment visa now or in the future?, Please clarify your current visa status or type of authorization to work in the job location? We want to ensure that we have all the necessary information for our records and to facilitate the employment process smoothly., Are you currently or have you ever been employed at any TMGM group or its subsidiaries?, Do you know anyone currently working at TMGM group or its subsidiaries? If yes, please provide their name(s) and relationship., Are you currently subject to a non-competition or non-solicitation agreement that could impact future employment at TMGM Group?, Do you currently hold, or have you previously held, an account with TMGM, an introducing broker, or any affiliated broker? If yes, please provide details. This information will be used solely to assess potential conflicts of interest in line with our compliance obligations., Voluntary Disclosures :By providing the requested information below, you acknowledge that you have read, understood, and agreed to the terms of the statement. Please note that an electronic signature (e-signature) carries the same legal effect as a handwritten signature., I understand that this application does not constitute an offer of employment. If employed, my employment will be subject to the terms outlined in my employment contract, company policies, and applicable laws., By checking the box below, I acknowledge that TMGM may use the data I have provided in this application to notify me of future job vacancies that may be relevant to my skills and experience. If I prefer not to receive such notifications, I will contact careers@tmgm.com to update my records accordingly., I understand that providing false or misleading information in this application, or any supporting documents, may result in the rejection of my application or, if hired, termination of employment, subject to compliance with relevant employment laws., I verify that all the information provided in this application, including any supporting documents and resumes, is accurate, truthful, and complete to the best of my knowledge., Resume, As part of our standard hiring process, we conduct background checks on candidates who receive a job offer. Are you comfortable with undergoing a background check as a condition of employment?, The background check may include verification of your employment history, educational background, and may also include a criminal record check. Do you have any concerns or questions about this process?, We will require your authorization to proceed with a background check. Are you willing to provide the necessary information and consent for us to conduct this check?
Short answers (3)
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- Do you currently have full-time work rights in Mauritius?