Junior Deskside Support (BGC, Ortigas, Bulacan and Laguna)
Summary
Onsite junior deskside IT support role based across BGC, Ortigas, Bulacan and Laguna sites: installing and configuring desktops, laptops, printers and business applications, handling IMAC requests, managing the endpoint lifecycle (deployments, migrations, asset inventory), and troubleshooting hardware, software and network issues for employees. Core tech includes Windows/OS installs, MS Office, em
About the role
Provide reliable onsite technical support across desktop operating systems, business applications, end-user devices, and workplace technology. This role helps keep employees productive by delivering secure, well-configured, and fully tested IT equipment while supporting the complete endpoint lifecycle.
Key responsibilities
Install and configure desktop operating systems, MS Office, email clients, and other standard business applications.
Configure, upgrade, and troubleshoot desktops, laptops, peripherals, mobile devices, and printers.
Provide onsite technical support for escalated hardware, software, network, and endpoint-related issues.
Handle IMAC (Install, Move, Add, Change) requests, including equipment setup, deployment, testing, migration, and cabling.
Prepare and deploy IT equipment based on standard configurations and company policies.
Perform endpoint lifecycle management, including refresh, warranty, disposal, and asset inventory updates.
Ensure endpoint compliance with security, patching, data protection, and configuration standards.
Perform data migration, post-deployment testing, and quality assurance.
Provide user orientation and secure confirmation of completed IT activities.
Document support activities, equipment changes, and issue resolutions accurately.
What we're looking for
1 year of hands-on experience supporting desktop computers, laptops, mobile devices, printers, and common business applications.
Strong troubleshooting skills across hardware, software, network connectivity, and endpoint configuration issues.
Knowledge of operating system installation, Microsoft Office, email clients, patching, data protection, and endpoint security practices.
Ability to manage equipment deployments, migrations, testing, cabling, and asset inventory updates.
Clear communication skills and the ability to provide user guidance and technical orientation.
Strong attention to detail, organised documentation habits, and a commitment to following company policies and standard configurations.
Relevant IT support experience, technical training, or industry certification is preferred.