Junior Desktop Support/ End User Support
Salary: $2,800 – $3,000 per month
Position: Junior Desktop Support/ End User IT Support Engineer (Mandarin Speaker)
Day and Time : 12 Hours Rotational Shift
Location : CIMB BANK RAFFLES PLACE
Job Type : 1 year Contract Renewable
Salary Range: $2800 - $3000
Job Description:
Provide onsite support within premises for all end users.
Attend to walk-in users and resolve issues promptly.
Deliver 2nd-level support for hardware and software problems.
Follow up on incident cases until closure and ensure accurate documentation in the ticketing system.
Responsible for EUC patching.
Handle projects related to EUC implementation and upgrades.
Attend to all IT service requests and logged incidents.
Provide accurate assessment and resolution of problems.
Manage customer expectations throughout the resolution process.
Support both 30 Raffles Place (30RP) and Plaza8 (CBP) as required.
Perform software reinstallation using predefined procedures.
Perform basic fault rectifications (e.g. 1st level troubleshooting for IT security tools, Microsoft Teams, OneDrive, SharePoint).
Assist in configuration and installation of new PCs and issuance to new staff.
Requirements:
Minimum 1- 2 years desktop/end User support experience
Experience working with enterprise or banking clients to understand their unique needs and challenges is added advantageous
Welcome for any nationality if you are proficiency in Chinese ; can speak, read, write (To deal with Taiwanese client)
Strong communication skills with fast learners to clearly convey information and build rapport with diverse stakeholders
Relationship management skills to nurture long-term client partnerships
Problem-solving skills to identify issues and implement effective solutions
Ability to manage multiple customer accounts simultaneously and collaborate effectively across teams
Diploma in Business Management or its equivalent.