Junior Developer – BMC Helix Platform
Introduction & Summary
We are looking for a motivated Junior Developer – BMC Helix Platform to support the development, configuration, and maintenance of business workflows within the BMC Helix ecosystem. Operating within a matrix organization, this role requires collaboration and functional support to enhance IT service management processes and user experience. This is an excellent opportunity to develop expertise in the BMC Helix platform while contributing to global IT operations.
Client: GCC
Location: Pune
Mode: Hybrid (3 days a week)
Main Responsibilities
The Junior Developer will work under the guidance of a Senior Developer and has the following responsibilities:
Handle incidents and service requests in BMC Helix from logging to closure, following ITIL processes.
Diagnose issues, perform troubleshooting, and apply fixes/workarounds.
Assist in the development and configuration of solutions on the BMC Helix Platform.
Support the implementation of business workflows, forms, and automations.
Help maintain and improve workflows aligned with ITIL practices.
Document configurations, workflows, and technical changes.
Participate in Agile ceremonies and support release activities.
Build knowledge of the BMC Helix platform and IT service management processes.
Key Requirements
Expertise in BMC Interfaces & Integration.
Strong understanding of business workflows.
Proficiency in BMC Helix.
Experience in dashboard creation.
Knowledge of CMDB & Asset Management.
Nice to Have
This role may benefit from the following complementary skills:
Familiarity with Agile methodologies.
Experience in ITIL frameworks.
Knowledge of additional IT service management tools.
Other Details
This position is a full-time role with opportunities for professional growth and development. It is suitable for candidates looking to further their careers in IT service management within a dynamic global environment.