Junior / Entry-Level IT Support Technician
Summary
Entry-level IT support technician at a Melbourne MSP serving small and medium businesses: a mix of remote helpdesk (Level 1–2) and on-site client visits, managing Microsoft 365 tenants, Ubiquiti network infrastructure, and Windows/macOS endpoints. Offers full-time or part-time, a company vehicle, and paid certifications.
Salary: $52,275 – $55,000 per year
About the role
In this role, your day-to-day will be an engaging mix of remote helpdesk support and hands-on on-site visits across clients' locations. You will serve as the primary IT contact for our clients, ensuring their Microsoft 365 environments, network infrastructure, and Windows/Mac endpoints operate seamlessly.
Standard working hours are 9:00 AM to 5:00 PM. However, the nature of IT means work can occasionally extend past 5:00 PM to finalise urgent tasks. Dedicated after-hours project work is primarily scheduled in advance following direct negotiation with the client.
Whether you are deploying a new Ubiquiti network stack, provisioning users in Microsoft 365, diagnosing an internet outage, or conducting on-site maintenance, you will play a vital role in keeping our clients' businesses operational, secure, and productive.
Work Type: Full-Time (9:00 AM – 5:00 PM, incorporating an unpaid lunch break) or Part-Time (10:00 AM – 3:00 PM, 25 hours/week). Salary: $52,275 Base (Full-Time) or $34,391 Base (Part-Time pro-rata) + Superannuation + Fully Serviced Work Vehicle + Mobile. (Note: Base salary is open to upward negotiation following the successful completion of your probationary period).
Key responsibilities
Deliver Level 1–2 remote helpdesk support alongside prompt on-site technical assistance.
Deploy, configure, and troubleshoot network infrastructure (NBN connections, commercial & consumer routers, firewalls, and enterprise wireless networks).
Manage, maintain, and support Windows (10/11) and macOS endpoints in commercial environments.
Administer Microsoft 365 tenants (user provisioning, Exchange Online, SharePoint/OneDrive permissions, and Office suite troubleshooting).
Diagnose and resolve complex hardware, software, printing, and connectivity issues.
Pick up IT equipment from suppliers, perform required system configurations, deploy hardware on-site at customer locations, and manage proper disposal of decommissioned equipment.
Act as a technical liaison, consulting and negotiating with third-party vendors on behalf of clients to facilitate support, and directly advising clients on behalf of CCS.
Maintain accurate ticketing within the CCS Portal and NinjaOne to track work, resolutions, and billable time.
About you
Strong Networking Expertise: Proven track record deploying and troubleshooting network infrastructure, with hands-on proficiency in Ubiquiti UniFi ecosystems, NBN, wireless access points, and routing setups.
Device Management: High-level administration and configuration of both Windows 10/11 Pro and macOS environments.
Microsoft 365 Administration: Experience managing user accounts, licensing, Exchange Online, and core M365 services.
Troubleshooting Capability: Strong diagnostic skills for isolating complex hardware, software, and internet connectivity faults.
Continuous Learning & Adaptability: A strong willingness to learn new systems and applications. Because IT and AI are fast-changing platforms, you must constantly strive to broaden your knowledge and adapt to emerging technologies.
Physical Capability: Ability to safely lift, transport, and manage standard IT equipment (e.g., desktops, monitors, and UPS batteries).
Autonomy & Time Management: Ability to manage your schedule, balance remote queues with on-site visits, meet service targets, and escalate issues when appropriate.
Client Communication: Fluent in English (both written and spoken), with polished interpersonal skills and the ability to communicate technical concepts clearly and professionally in plain language.
Professionalism & Inclusivity: A highly presentable professional manner with a strict commitment to respect, tolerance, and inclusivity towards all clients and team members, regardless of heritage, religion, or background.
Driver’s Licence: Current, valid Australian Driver Licence (essential for on-site travel).
Work Rights: Full, unrestricted working rights in Australia (Australian Citizen or Permanent Resident).
Desirable
Experience within an MSP (Managed Service Provider) environment, including an understanding of the Microsoft 365 environment, utilising ticketing workflows and SLAs.
Familiarity with our core internal tools, including NinjaOne, N-able Cove, and our custom CCS Portal.
Practical knowledge of Windows Server environments (including legacy Server 2012/2016 through to modern builds) and Active Directory.
Configuration and administration experience with VoIP systems (specifically 3CX or Yeastar).
Solid foundational understanding of PC hardware builds, components, and peripherals.
Benefits
Competitive Package: $52,275 Base (Full-Time) or $34,391 Base (Part-Time pro-rata) + Superannuation (with room to negotiate upwards after a successful probationary period).
Work Vehicle & Equipment: Fully serviced company vehicle provided for client site travel, plus a company mobile handset/plan and laptop.
Training & Certifications: We actively encourage upskilling and will pay for approved industry certification exams.
Great Culture: Join a tight-knit small team where your ideas are valued, and hard work is recognised, complete with team lunches and events throughout the year.
Flexibility: 1-2 days of remote work from home per week (available post-probation based on self-management).
Growth: Direct exposure to varied network architectures, hybrid cloud setups, and opportunities to lead client projects.
About us
Corporate Computer Solutions delivers high-quality, tailored technical solutions and IT consulting services to a diverse range of small and medium-sized businesses across Melbourne. We take pride in delivering responsive, personalised support and reliable infrastructure management that our clients can depend on.