Junior Executive - HR & Payroll

1. Deliver end-to-end payroll processing for assigned clients, including data input, calculations,
2. validation, and reporting, in accordance with local regulations and internal procedures.
3. Ensure compliance with statutory requirements related to tax, social security, and labor laws
4. by applying up-to-date knowledge and following established controls.
5. Reconcile monthly payrolls and prepare standard reports such as payslip summaries, tax
6. filings, and year-end documentation.
7. Maintain accurate and up-to-date client documentation, payroll calendars, and work.
8. instructions to support audit readiness and service continuity.
9. Manage routine client communication, responding to standard payroll queries and escalating complex or non-standard issues to senior team members.
10. Identify opportunities for process improvement and contribute to standardization and automation initiatives within the team.
11. Support onboarding and informal training of JB1 colleagues by sharing knowledge of procedures, tools, and best practices.
12. Adhere to service level agreements (SLAs), quality standards, and internal controls to ensure consistent service delivery.
13. End-to-End Payroll Accuracy (%) Definition: payroll runs delivered without post-pay corrections / total payroll runs.
14. On-time Payroll Delivery (%) Definition: payrolls delivered by client calendar cut-off / total payrolls.
15. Productivity %: Definition: Maintain productivity targets at X% (e.g. 70% to 80%)Reconciliation Completion Rate (%) Definition: reconciliations completed and signed-off by deadline / total required.
16. Compliance Error Rate (per cycle or per 1,000 payslips) Definition: statutory/control breaches attributable to processing / volume.
17. Client Query Response Time (Avg hours) – Routine. Definition: average response time for routine queries within agreed hours.
18. Client Query Resolution Rate (%) Definition: routine queries resolved without escalation / total routine queries.
19. Documentation & Calendar adherence (%) Definition: % of client packs updated within X days of change; supports audit readiness.