Junior Helpdesk Technician
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Summary
A Junior Helpdesk Technician in Nottingham will handle first-line IT support for an online retail organisation, troubleshooting hardware and software issues across laptops, desktops, and mobile devices, assisting with system setup, and maintaining IT documentation while escalating complex issues.
A successful online retail organisation based in the East Midlands is searching for a customer-focused Junior Helpdesk Technician. What You'll Do · Handle first-line IT support requests. · Troubleshoot hardware and software issues. · Support laptops, desktops, and mobile devices. · Assist with system setup and configuration. · Maintain IT records and documentation. · Escalate technical issues where necessary. Essential Attributes · Friendly and professional attitude. · Excellent communication s…