Junior Helpdesk Technician
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Summary
A first-line IT support role at an online retail company in Bestwood Village, Nottingham. The technician handles helpdesk requests, troubleshoots hardware and software issues across laptops, desktops, and mobile devices, assists with system setup, and maintains IT documentation, escalating issues as needed.
A successful online retail organisation based in the East Midlands is searching for a customer-focused Junior Helpdesk Technician. What You'll Do * Handle first-line IT support requests. * Troubleshoot hardware and software issues. * Support laptops, desktops, and mobile devices. * Assist with system setup and configuration. * Maintain IT records and documentation. * Escalate technical issues where necessary. Essential Attributes * Friendly and professional attitude. * Excellent communication s…