Junior IT Specialist

Position: Junior IT Specialist

Location: Gurugram, India

Shift Time- (6:30 PM- 3:30 PM)

Education Degree: Minimum BS/BE degree in area of CS, EE and related fields.

Language skills: Good communications skills in English (both written and spoken)

Key Responsibilities

1. Endpoint Management

1.1. Deployment, Configuration and Troubleshooting

• Maintain asset records and device inventory; support onboarding device logistics across regions; troubleshoot enrollment issues with guidance from senior team members where needed.
• Configure Windows and macOS (& iPadOS) endpoint devices, apply compliance baseline and configuration profiles and policies, deploy applications, and manage patch and update rings.
• Troubleshoot MDM profile delivery, sync errors, software installation, VPN, and common connectivity or application issues; escalate complex system-level problems with clear diagnostics

1.2. Endpoint Security

• Maintain EDR/XDR (Antivirus) health across the device fleet; triage basic detections and escalate confirmed incidents per the IR runbook.
• Work with the security team to help them remediate identified vulnerabilities in the IT system & endpoints, monitor anomalous activities, threats and incidents.

2. Infrastructure & On-Premises Support

2.1. Global IT Infrastructure

• Support Windows and Linux Server environments (AD, DNS, DHCP, Group Policy) under the guidance of senior team members; perform routine administration tasks and troubleshoot common issues.
• Server and network monitoring, application support, and performance management.
• Liaise with the 3rd-party MSP for on-premises incidents; track open tickets, follow up on SLA adherence, and escalate where needed.

2.2. Local Office Support

• Maintain and monitor local office network infrastructure: managed switches, routers, firewalls, VPN/ZTNA and corporate Wi-Fi including segmented/whitelisted secure zones.
• Support the local server room: monitor server health and environmental conditions, perform routine checks.
• Manage UPS systems: monitor battery health, perform scheduled tests, and coordinate maintenance or replacement with vendors to ensure uptime for critical equipment.
• Assist with structured cabling, patch panel management, and rack organization; maintain accurate records of physical network layout and equipment inventory.
• Operate and maintain office physical security controls: CCTV systems (camera health, recording, footage retrieval), biometric access control readers, and door access management systems.
• Provision and revoke physical access credentials (access cards, biometric enrolment) as part of onboarding and offboarding workflows; maintain access logs and support periodic access audits.
• Perform routine checks on physical security infrastructure; escalate faults to vendors or facilities management and track resolution; document incidents and maintenance activities.
• Support compliance requirements for physical security maintain visitor logs, support secure room access controls, and assist with physical security evidence gathering for audits.

3. Identity, Access & M365 Productivity

• Manage user accounts in Microsoft AD and Entra ID: create, modify, and disable accounts; assign licenses, group memberships, and application access per defined provisioning procedures.
• Administer day-to-day M365 tasks: Exchange Online mailboxes, distribution lists, Teams, SharePoint, and OneDrive; handle common user requests and escalate complex configuration issues.
• Execute onboarding and offboarding checklists accurately and on time across M365, Entra ID, and connected systems.

4. IT Operations & Service Desk (ITIL-Aligned)

• Respond to and resolve incidents and service requests within defined SLAs; maintain clear ticket documentation and escalate appropriately.
• Execute onboarding/offboarding checklists: provision and deprovision accounts, devices, physical access, and software licenses across all platforms.
• Manage IT asset lifecycle: inventory tracking, assignment, and coordination of hardware refresh or decommissioning.
• Communicate professionally with global users and vendors across US, CA, IN, and CN; provide clear status updates and manage expectations.

5. Automation, Scripting and AI Tools

• Write basic PowerShell or Python scripts to automate routine IT tasks user reports, compliance checks, or repetitive provisioning steps; willingness to develop scripting skills is essential.
• Use AI-assisted tools to speed up troubleshooting, draft documentation, and generate scripts; apply critical judgment when reviewing AI outputs.
• Follow and contribute to runbooks; document new procedures clearly for team knowledge sharing.

6. Security, Compliance and Documentation

• Follow and help maintain IT security policies, SOPs, and configuration standards; flag deviations and support remediation.
• Support endpoint and server patch cycles; maintain patch compliance records and report status to the team lead.

Qualifications and Experience

• 2+ years of experience as a Junior IT Specialist; Hands-on experience matters more than formal credentials.
• Bachelor's degree in IT, Computer Science, or equivalent practical experience.
• Exposure to a SMB IT environment supporting financial services, banking or insurance is a plus.
• Working experience with Microsoft Intune or JAMF Pro for device management, policy deployment, and app packaging.
• Hands-on experience with administering macOS and Windows endpoints configuration, common troubleshooting, and applying security settings.
• Familiarity with Microsoft 365 administration: user accounts, Exchange Online basics, Teams, and SharePoint.
• Solid knowledge about networking: switches, Wi-Fi, routers, and basic firewall or VPN operation.
• Familiarity with physical security systems — CCTV, access control, or biometrics — is an advantage; willingness to learn is essential.
• Basic understanding of server room equipment: UPS systems, rack hardware, cabling and environmental monitoring.
• Practical understanding of endpoint security basics: encryption, MFA, conditional access, and least privilege.
• Familiarity with an EDR tool (CrowdStrike or equivalent) and basic DLP(Data Loss Prevention) concepts is an advantage.
• Basic PowerShell or Python scripting ability, or a strong willingness to develop these skills on the job.
• Comfortable using AI-assisted tools; able to apply critical judgment to AI-generated outputs.
• Familiarity with ITSM ticketing platforms and ITIL service desk practices.
• Clear written and verbal English communication; professional and responsive with international users and vendors.
• Service-oriented and proactive; takes ownership of issues and follows through to resolution.
• Organized and detail-oriented with a commitment to accurate documentation and ticket hygiene.
• Comfortable working night shift aligned to US Eastern Time, with occasional flexibility for global overlap.
• Preferred certifications associated with ITIL, Microsoft 365, JAMF, Azure, AWS, CCNA, CompTIA, etc.