Junior IT Specialist
NewBe an early applicant- Responsible for providing the first level of resolution in troubleshooting network, hardware, and software issues.
- Responsible for providing on-time problem resolution.
- Ability to work with different levels of knowledge and diagnose different problems.
- Ability to identify the different problems which need escalation to different teams and follow up with them till resolution.
- Can work with different tasks smoothly and effectively.
- Responsible for dealing with different providers to report and follow up with them on any outage during working hours.
- Handle different requests using the ticket system or e-mail.
- Deliver the knowledge needed to the customers in a simple way
- Provide
accurate information on IT products or services.
- Record
events and problems and their resolution in logs.
- Follow up and update customer status and information.
- Assess the IT infrastructure on a regular basis to ensure it continues to meet necessary demands
- Manage daily operations of the IT department
- Troubleshooting
and solving client Software and Hardware issues within the plant serving
as first point of contact
- Maintain
client Software Installations and Upgrades needed.
Requirements
Qualification / Experience:
- B.Sc.
in Computer or Communication Engineering or Computer Science
- Good
written and spoken English
- Organized
for working in a global cooperative team environment.
Technical skills:
- Good
troubleshooting skills
- Different
Operating Systems Knowledge (Microsoft, Unix / Linux, etc)
- Networking
Support Knowledge analysis of network problems (LAN/WAN)
- Confident
control of analysis tools.
- Technical
interpretation of technical error message retrievals
- Identification
of coherence between individual messages of systems and customers
- ITIL
knowledge is a plus.
Personal skills:
- Excellent
communication skills and presentation skills.
- Self-motivated,
detail-oriented
- Willing
to work on a shift basis and On-call.
- Confident
negotiation and online documentation (throughout the negotiation)
Business and Managerial skills:
- Good
understanding of the global cooperative team environment
- Understanding
of the Telecommunications Market
- Working
under stress, Multitasking, Dynamic and Customer-oriented
- Handle
Jobs with accuracy and high quality
- Maintain
service stability.