Junior IT Support Analyst

Salary: £28,000 - 30,000 per year

• Excellent customer service skills, gained in retail, hospitality, an office, or another people-focused role
• Friendly, approachable manner and genuine willingness to help
• Interest in technology and enthusiasm for learning
• Patience supporting people with different levels of technical confidence
• Clear communication skills and ability to explain things simply
• Practical, logical approach to problem-solving
• Good attention to detail and ability to organise workload
• Positive team attitude and confidence to ask for help
• Basic familiarity with Microsoft Word, Excel, and PowerPoint
• Suitable for someone starting an IT career or building on limited existing experience; extensive IT experience is not required

• Respond to colleagues IT questions and support requests with patience and a helpful approach
• Ask questions, listen carefully, and work through problems logically
• Resolve everyday IT issues and escalate more complex problems when needed
• Set up new users on internal systems
• Support colleagues in the Kings Hill office and remotely at a second location
• Work with external suppliers to resolve issues
• Keep colleagues updated on their support requests
• Help with day-to-day IT tasks while developing technical skills

• Excel
• Support

More:

We are an established business in the financial services sector, and our friendly in-house IT team is looking for a Junior IT Support Analyst. The role is based in Kings Hill and includes remote support for a second office. You will be a first point of contact for colleagues, with guidance from our IT Operations Manager and supported training to build confidence and technical knowledge through practical experience. Salary is dependent on experience. Benefits include private healthcare with no excess, 4% employer pension contributions, 25 days holiday plus bank holidays, death-in-service benefit, supported training and ongoing professional development, free parking, one day working from home where possible, dress-down Fridays, and optional social events, including a Christmas party and summer team-building activities.

last updated 43 week of 2026