Junior IT Support Engineer (Level 1) — Frontline & Helpdesk Support | (WY)
Salary: $3,000 – $4,000 per month
Junior Engineer (Level 1) — Frontline & Basic IT Support
Job Type: Full-time | Onsite / Remote / Hybrid
Experience: 0–2 years
About the Role
Provide frontline end-user support across devices, core productivity tools, and basic connectivity issues. Deliver fast resolution for common incidents, execute onboarding/offboarding SOPs, and maintain clean ticket documentation. Best suited for high-volume support environments (SMB/mid-market IT desks).
What You'll Do
Handle Level 1 helpdesk tickets: password resets, access issues, device setup, how-to requests
Support PCs, laptops, mobile devices, printers (basic diagnostics & peripheral checks)
Perform basic Windows & macOS support; install/configure standard software (e.g. MS Office)
Configure user email, printers, shared drives; troubleshoot Outlook profile/mailbox issues
Troubleshoot basic connectivity: LAN/Wi-Fi checks, IP conflicts, VPN connectivity
Run antivirus scans, handle basic malware response, escalate security concerns
Support Teams/Zoom and basic meeting room issues
Perform basic firewall/router checks (reboot & health check only, when approved)
Maintain IT asset tagging, inventory logging, device handover records
Log incidents accurately; escalate to Level 2/vendors with complete notes
Requirements
Diploma in IT/Computer Science or equivalent experience
0–2 years IT support experience (internships/part-time accepted)
Windows 10/11 fundamentals, macOS basics
MS 365 user support (Outlook, Teams, OneDrive)
Basic networking (ipconfig, ping, nslookup), VPN client support
Ticket handling discipline; strong documentation habits
Calm, customer-first communication
Nice to Have
CompTIA A+ (preferred), ITIL Foundation, Microsoft 365 Fundamentals (MS-900)