Junior IT Support (Helpdesk, Kowloon Bay)
Summary
Junior IT support/helpdesk role in Kowloon Bay: handling user enquiries by phone and email, troubleshooting hardware, software, and database issues, tracking tickets (e.g. Jira, Azure DevOps), managing user setup and access rights, and providing on-site support across sites. Needs ~1 year of helpdesk experience and an IT-related higher diploma.
Salary: $15,000 – $17,000 per month
Key Responsibilities:
Handle user enquiries via phone, email, and online platforms
Troubleshoot and resolve common hardware, software, and application issues
Track and update support tickets through an issue tracking system
Assess and prioritize issues based on business impact and urgency
Follow up with users and provide regular progress updates
Provide system administration support, including user access rights and new user setup
Provide on-site technical support and perform outdoor duties across various sites as required
Collaborate with internal IT, development, and business teams
Perform other tasks as assigned by supervisor
Requirements:
Higher diploma or equivalent in Computer Science, IT, or related discipline
At least 1 year of IT Helpdesk or Technical Support experience
Hands-on experience in diagnosing and resolving hardware, software, application, and production database issues
Experience with issue tracking systems (e.g. Jira, Azure DevOps)
Strong communication and interpersonal skills
If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to recruit@clts.com
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