Junior IT Support Technician x 23
Reporting to the Airport IT Supervisor, the IT Support Technician is responsible for optimizing the use of IT equipment and providing on-site assistance to the end user, ensuring the maximum
availability of the systems.
Responsibilities
- Ensure and manage the continuity of service of the computer network.
- Ensure the condition of the equipment by regular visits and taking corrective and
preventive measures.
- Ensure data is backed up and Antivirus Definitions and security policies are being
implemented.
- Maintain the computer and devices used for the enrollment and analysis of passengers.
- Ensure software installation follows current licensing rules and policies of the company.
- Escalate and report appropriately to the IT Airport Supervisor and use the Issue Tracking
system to the next level of support if a problem can’t be handled.
- Replace hardware components in computers as needed.
- Be able to identify and resolve basic network issues as they arise.
- Other responsibilities as assigned.
Requirements
Knowledge and Experience
- Bachelor's degree in computer science or related field.
- Must be fluent in English and Kiswahili (writing and speaking).
- Two years’ experience using and troubleshooting problems in Windows 10,
Windows Server, and Linux.
-
Experience in the IT field with deployed immigration controls software and
hardware a plus.
- Microsoft.net (Visual Studio), SQL Server, MS Project, or MS Visio a plus.
Experience using biometric technologies or data mining is a plus.
- Excellent written and spoken communication skills required; strong work ethic -
professionalism, responsibility, and proactive/problem solving; experience working
with a team.