Junior IT Technician
Summary
Junior IT Technician at a Singapore-based library automation company: provides first-line support for hardware, software, and networking issues, installs and configures systems, handles support tickets, and assists with on-site system implementation. Works with Windows, Microsoft 365, basic networking, and RFID/library systems; Chinese is needed to liaise with the Shanghai HQ team.
Salary: $3,000 – $3,500 per month
About the role
We are looking for a hands-on and service-oriented Junior IT Technician to support day-to-day operations. This role is ideal for someone with practical experience in hardware and software support, user troubleshooting, and IT infrastructure maintenance.
Key responsibilities
Provide first-line technical support for hardware, software, and network issues.
Set up, install, and configure hardware and software.
Maintain and troubleshoot basic networking equipment (e.g., routers, switches).
Respond to and resolve support tickets in a timely manner.
Help implement software updates, antivirus scans, and routine system checks.
Escalate complex issues to senior IT personnel or project manager when required.
Ensure compliance with internal policies and security standards.
About you
Polytechnic Diploma in Information Technology, Computer Science, Software Engineering, Electronic Engineering or related field.
Knowledge in library and RFID system is an advantage.
This position works closely with HQ - Shanghai, China team, thus being able to communicate in Chinese is essential to facilitate communications across the team.
Basic understanding of Windows operating systems and Microsoft Office 365.
Familiar with basic networking concepts.
Good communication and customer service skills.
Strong attention to detail and ability to follow instructions.
Willingness to learn and grow in a fast-paced environment.
Willingness to work as a team.
Willingness to travel.
Benefits
Annual leave, medical leave, and statutory benefits
Medical reimbursement or insurance (if applicable)
Training and development support
Friendly and collaborative work culture
About us
We are a Singapore-based company in library automation with head office in Shanghai, China. Our team plays a critical role in installation and implementation of systems at project sites to support client's daily operations.