客房部副部長Assistant Director of Rooms

1.營運管理：負責客房部整體營運、人力配置、房況及服務品質。
2.品質管理：建立服務標準、SOP、稽核制度，並針對客訴、評鑑及營運缺失進行改善。
3.人才管理：負責主管培育、人員訓練、跨部門合作及團隊文化。
4.營運及成本管理：掌握人工、外包、備品及部門成本，並依住房率及營運需求做資源配置。
5.公安及緊急應變：熟悉火災、地震、停電、淹水、系統當機等緊急應變程序。
6.主管行政工作：部門工作分配、追蹤各項專案及改善事項、執行上級主管交辦。
7.日文或英文精通。
8.熟悉Opera系統佳。

Job Description
1. Operations Management: Responsible for the overall operations of the Rooms Division, including manpower allocation, room status management, and service quality。
2. Quality Management: Establish and maintain service standards, SOPs, and audit systems, while implementing improvement measures based on guest complaints, reputation, evaluations, and operational deficiencies。
3. Talent Management: Responsible for leadership development, staff training, cross-departmental collaboration, and fostering a positive team culture。
4. Operations and Cost Management: Monitor labor, outsourcing, amenities, and departmental operating costs, and allocate resources according to occupancy levels and operational needs。
5. Safety and Emergency Response: Maintain a thorough understanding of emergency response procedures for fire, earthquakes, power outages, flooding, system shutdown, and other emergencies。
6. Administrative Management: Assign departmental responsibilities, follow up on projects and improvement initiatives, and carry out tasks assigned by senior management。
7. Able to use Opera system。