客戶服務工程師
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Summary
Customer service engineer supporting the company's official-document (公文) system projects: handling client inquiries and troubleshooting via remote-connection tools, gathering requirements and proposing solutions, arranging regular system maintenance with reports, and supporting go-live (tool installs, manuals, training). On-site in Daan District, Taipei City.
1.專案客戶公文系統問題諮詢與排除。(如:使用遠端連線工具，線上處理系統問題)
2.瞭解客戶公文系統需求，討論、評估解決方案。
3.專案維護-客戶系統定期維護需求安排或執行、維護工作報告製作。
4.專案支援-輔導系統上線或問題解決(如：工具安裝、操作手冊製作、教育訓練、輔導上線等)。
5.具備積極正向、良好溝通能力、團隊合作度高佳。