業務工程師
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Summary
On-site technical support / sales engineer in Taipei: prepares quotes and contracts for customer needs, responds to customers' technical questions, trains customers on the product and troubleshoots issues, and channels customer feedback into product spec and service process improvements. The posting names no specific technologies.
1.依顧客需求做報價及簽約
2.對客戶提出的技術問題及時回應並給予解決方案
3.處理並改善客戶遇到的異常狀況，進而提昇客戶滿意度
4.教導及協助客戶使用產品、問題排除及交換意見
5.將顧客反應之問題，促成產品規格修正或服務流程之改進
6.傾聽並能迅速回覆顧客問題解決客戶疑問
7.顧客意見登入，及客服人員自身意見提供，以供公司做改進
8.承諾顧客之事項後續處理，相關需求表單填寫等