Key Account Manager

What we need

Brady is seeking a Key Account Manager to drive growth and strengthen relationships with strategic customers. In this role, you will serve as the primary point of contact for key accounts, developing long-term partnerships and delivering solutions that help customers achieve their business objectives.

You will work closely with cross-functional teams to identify growth opportunities, execute account strategies, and ensure an exceptional customer experience. The ideal candidate is a results-driven professional with strong commercial acumen, relationship-building skills, and a passion for customer success.

What you'll be doing

• Manage and grow a portfolio of strategic customer accounts.
• Build and maintain strong relationships with key customer stakeholders and decision-makers.
• Develop and execute account strategies to drive revenue growth and achieve business objectives.
• Identify opportunities to expand existing customer relationships through new products, services, and solutions.
• Partner with internal teams, including Sales, Customer Experience, Operations, Marketing, and Supply Chain, to deliver customer value and support business goals.
• Lead customer business reviews, account planning activities, and strategic discussions.
• Negotiate commercial agreements and support contract management activities.
• Monitor customer performance, satisfaction levels, and market trends to identify opportunities and mitigate risks.
• Maintain accurate account information, sales forecasts, and opportunity pipelines using CRM tools.
• Act as the voice of the customer by sharing feedback and market insights that support continuous improvement and business growth.
• Support the successful resolution of customer concerns and escalations while maintaining strong customer relationships.

How Brady will support your success

• Comprehensive onboarding and training programs.
• Opportunities to work with global customers and business partners.
• Exposure to strategic sales and account management initiatives.
• Ongoing professional development and career growth opportunities.
• Supportive and collaborative team environment.
• Opportunity to make a direct impact on business growth and customer success.

What you'll need to be successful

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 6 years of experience in Account Management, Sales, Business Development, or a related commercial role.
• Proven track record of managing key accounts and achieving revenue growth targets.
• Strong relationship-building and stakeholder management skills.
• Excellent communication, presentation, and negotiation skills.
• Strong business and commercial acumen.
• Ability to develop and execute strategic account plans.
• Strong organizational and time management skills.
• Proficiency in CRM systems and Microsoft Office applications.
• Ability to manage multiple priorities in a dynamic business environment.

Preferred Qualifications

• Experience managing large or strategic customer accounts within a B2B environment.
• Experience working within manufacturing, industrial, safety, identification, or technology industries.
• Demonstrated success driving customer retention, account expansion, and revenue growth.
• Strong analytical and problem-solving capabilities.
• Experience collaborating with cross-functional teams in a global organization.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Continuous improvement mindset and adaptability in a changing market environment.

Benefits

• Complete insurance coverage starting on first day of employment – medical, dental, vision, life
• 401(k) with company match
• Tuition reimbursement
• Bonus opportunity
• Vacation and holiday pay

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