Key Account Manager - Gaming

ABOUT THE ROLE:

The Key Account Manager, Gaming is a strategic member of the Gaming sales team responsible developing, managing, and growing strategic relationships with gaming operators, OEMs, and distributors. This role focuses on developing account strategies, driving revenue growth, and ensuring customer satisfaction through cross-functional collaboration.

Key tasks and responsibilities include:

• Develop and implement strategic account plans tailored to gaming operators, OEMs, and distributors.

• Build and maintain strong multi-tiered relationships with casino executives, slot operations and gaming technology stakeholders.

• Identify growth opportunities and collaborate with internal teams to deliver customized solutions that drive value.

• Promote CPI gaming technology using ROI modeling and value‑based selling.

• Represent the voice of the customer to influence product development, service enhancements, and strategic decisions.

• Monitor account performance, track KPIs, and report progress regularly; take corrective action when needed.

• Collaborate cross-functionally with sales, product, support, engineering, and marketing teams to ensure seamless customer experiences.

• Lead contract negotiations and renewals, ensuring alignment with business objectives and customer expectations.

• Analyze market trends and customer feedback to anticipate needs and proactively address challenges.

• Drive customer retention and satisfaction through consistent engagement and value delivery.

• Support annual planning, forecasting, and budgeting activities related to key accounts.

• Champion internal alignment by facilitating communication between departments and ensuring shared goals.

• Mentor junior sales team members and contribute to a culture of continuous improvement and knowledge sharing.

WHO WE’RE LOOKING FOR

We’re seeking a dynamic and strategic Key Account Manager who thrives in a fast-paced, customer-centric environment. You’re someone who understands the importance of building long-term relationships and can navigate complex sales cycles with confidence and clarity. You’re not just a salesperson—you’re a trusted advisor, a problem solver, and a growth driver.

Qualifications and Requirements

• Bachelor’s degree or equivalent experience; advanced education is a plus.

• 8–10 years of experience managing complex accounts across diverse industries.

• Proven success in driving revenue growth and client retention.

• Strong business acumen and consultative selling skills.

• Willingness to travel up to 50% as needed.

Personal Attributes

• Action Oriented: You display a sense of urgency and are known for being a timely decision maker

• Customer Facing Skills: You possess a drive to serve your “customers” and focus on responding promptly to customer needs

• Relationship Builder: Ability to build effective relationships across a matrix organization and its leadership

• Decision-Making Skills: You have a reputation for making quality decisions and sticking to them

• Facilitator: You are good at negotiating win-win solutions for CPI and our customers

• Flexible: You are comfortable wearing many hats and able to shift priorities as needed

• Analytical: Identifies patterns in data quickly to predict future trends and presents information accordingly

• Quality oral and written communication: Excellent verbal and written communication skills and the ability to write or speak about complicated issues in a manner that will be understood by all.

WHAT CPI OFFERS:

• flexible work environments;

• competitive salary & benefit package;

• defined career growth plans with opportunities to go outside of your “comfort zone”;

• community involvement and volunteering events;

• opportunities to travel and work at our global sites.

Sound interesting? Come see why we are OneCPI!

CPI is part of Crane NXT