Key Account Manager (Italian-speaking)
Posted Updated
Own and grow an existing SME book of business by deepening relationships, driving retention, improving product alignment, managing pipeline activity, structuring pricing models, and collaborating cross-functionally to improve the customer experience.
Responsibilities
- Maintain and grow the SME book of business through up-selling, cross-selling, and renewals
- Build and nurture long-term relationships with multiple stakeholders
- Maximise feature and product alignment for Vivid clients
- Monitor, forecast, build, and report on the sales pipeline in the company CRM
- Present, negotiate, and structure complex pricing models
- Follow account management processes and provide feedback to management
- Act as the voice of the customer and collaborate cross-functionally to improve user experience
- Achieve and exceed company targets
Requirements
- Degree in business administration, finance, or a related field, or relevant professional experience
- At least 2 years of experience in sales and/or account management
- Excellent written and verbal English and Italian
- Analytical mindset
- Proficiency in CRM systems, preferably Salesforce and Aircall
- Strong organisation, prioritisation, accountability, and adaptability in a fast-paced scale-up
- KYB, AML, and risk mitigation knowledge is a plus
- Understanding of the designated market is a plus
- Proficiency in AI tools is a plus
- CV must be provided in English
Benefits
- Hybrid or remote way of work
- Direct influence on go-to-market strategy and revenue growth
- Significant ownership from day one and strong growth opportunities
- AI-first culture
- Learning and development budget
- Fully paid vacation and sick leave