Key Account Manager
You will manage a strategic customer portfolio, develop growth and retention strategies with account executives, and identify upsell and cross-sell opportunities. You will deliver customer updates and executive materials, analyze customer trends, coordinate initiatives across functions, and improve business processes.
Responsibilities
- Manage a customer portfolio
- Collaborate with account executive partners on customer growth and retention strategy
- Ensure customer partnerships and programs run smoothly
- Act as a trusted customer leader in the payments landscape
- Create monthly customer updates, metrics, and content for revenue and go-to-market stakeholders
- Identify business and process improvement opportunities
- Develop QBRs, executive briefing decks, process outlines, and other presentation materials
- Analyze macro, business, technology, and pipeline trends for key customers
Requirements
- Minimum 12 years of related experience with a bachelor's degree
- Account management
- Customer operations
- Payment industry knowledge
- Excel and Google Sheets, including pivot tables, VLOOKUPs, IF statements, and SUMIFs
- Presentation development
- Data analysis
Benefits
- Multiple health insurance options
- Flexible time off
- Retirement savings program with company contribution and after-tax contributions
- Equity in a publicly traded company
- Employee Stock Purchase Program
- Family-forming benefits
- Fertility support
- Up to 20 weeks of parental leave
- Free therapy sessions
- Financial coaching
- Professional coaching
- Legal advice
- Monthly remote-work stipend
- Annual development stipend