Key Account Manager, Sport UK

Responsibilities:

Account Management:

• Develop and animate a portfolio of Strategic & Key accounts through targeted face-to-face, hybrid meetings & telesales activities. Accounts to be mainly across UK with identified Sport business Globally.
• Build account plans utilizing Accor tools such as Anais effectively and efficiently according to targets given by department head. Work closely with Groups Desk
• Arranging & managing business reviews with key partners throughout the year.
• Build and animate its network of influence with prescribers, influencers and key decision-makers
• Identifying, researching and qualifying new business opportunities through market analysis, networking and outreach strategies.
• Managing complex issues with key stakeholders
• Working with department head to ensure the strategy of division is followed
• Project management – topics to be defined – to deliver commercial actions to help drive business e.g.: Relook at centralized groups approach for Sport & focused T&C for this business
• Develop in-depth knowledge of accounts and their distribution channels
• Increase market share for Accor hotels
• Implement Customer Loyalty levers
• Support the Sport RFP treatment alongside the Group desk team

Sales Actions:

• Organize & attend a variety of activities to support growth of business across trade shows, events, exhibitions, sales missions within own region
• Ensure ROI is managed and maintained across all actions
• Develop strong knowledge of regional and global hotel portfolio to become an ambassador for the brands, hotels & destinations
• Arrange presentations to hotels & clients on key topics, new openings and products
• To offer a consultative sales approach to both clients & hotels
• Support on the roll out of new products and tools such as Loyalty programs & CSR, new systems such as MEET and ensuring fully efficiency in delivering such services
• Drive preferred partnerships and manage solicitation of the Sport programme.
• Cross Segment:
• Work with other teams, hubs and hotels as deemed necessary to help drive more sport business into regions and globally
• Team Responsibility:
• Always working alongside all colleagues in a professional manner, supporting and coordinate on projects that as set by Head of Department
• Ensure strong knowledge of tools & programs used to drive M&E business
• Mentor and support within the M&E and Sport team
• Support in the evolution of the transformation of our digitalized services being provided to the groups markets
• Constant monitoring of industry trends
• Reporting:
• Track, analyse and report all business from portfolio and take ownership of market segment to produce reports and presentations as deemed necessary
• Take ownership of market segment to produce reports and presentations as deemed necessary

Qualifications and Competencies:

• 3 years M&E/Sport Account management
• Hotel/ M&E and Sport sales Industry background
• Understanding of own marketplace
• Good understanding of the Sport market – with focus on European trends
• Strong established working relationship with the key Strategic Sport partners Globally.
• Strategic & Key Account Management
• Result Oriented / Performance
• Proactivity/Analysis/Conceptualization/Strategy
• Persuasion
• Sense of Relationship
• Customer Focus

What’s in there for you?

• Unique opportunity to take your first steps and develop your career with worldwide Augmented Hospitality leaders
• Package of benefits and perks of working for Accor
• Work in a multi-national team
• Hybrid way of working
• Talent development opportunities
• Access to a comprehensive training catalogue within our Accor Academy
• Option to further develop and grow in- and outside of the region or globally
• Various ESG activities & initiatives