Key Account Manager- Workplace & Services

Purpose of the function

To make IKEA a relevant and trusted partner for business customers in Morocco by providing affordable, functional, sustainable and well-designed solutions that meet their business needs and create long-term value.

Purpose of the job

To drive profitable growth in the Services & offices business by building key customer relationships, developing and converting business opportunities, and connecting customer needs with relevant IKEA solutions that create value for both customers and IKEA.

Key assignments

• Develop the Workplace & Services customer portfolio in line with the IKEA for Business strategy and priorities.
• Build and maintain long-term relationships with companies, office decision-makers, facility managers, service providers and other key stakeholders.
• Identify, qualify and develop new business opportunities, whilst managing a healthy sales pipeline and driving account growth through repeat business and cross-selling.
• Understand customer needs, workplace requirements and business challenges, translating them into relevant IKEA solutions through needs assessment, proposal development and negotiation.
• Collaborate with Interior Design Specialists, IKEA for Business Consultants and relevant IKEA functions to deliver integrated solutions.
• Manage sales performance against agreed KPIs, profitability targets and conversion metrics.
• Build market knowledge by monitoring workplace trends, competitive developments and emerging opportunities, sharing insights to enhance the IKEA for Business offer and customer experience.

Knowledge

• B2B sales, Key Account Management and business development in the Workplace and Services sector.
• Solution selling and translating customer needs into relevant IKEA solutions.
• Commercial principles including sales, profitability, pricing and pipeline management.

Motivation

• Passionate about people, business and IKEA, with drive to create value for customers.
• Entrepreneurial and proactive, comfortable taking ownership and building relationships.

Capabilities

• Builds trust and long-term customer relationships whilst understanding their business needs.
• Drives profitable growth and influences stakeholders across functions.
• Takes ownership, acts with urgency and delivers results.

Experience & Education

• Bachelor's degree in Business, Sales, Marketing, Business Administration, Facility Management, or related field.
• 5+ years of B2B sales, Key Account Management or Business Development experience in the Workplace, Office or Services sector.
• Proven track record in developing customer portfolios, generating new business and managing complex sales cycles with multiple stakeholders.
• Proficiency in solution selling, negotiation, pipeline management and CRM systems.
• Fluent in French and English; willingness to travel to customer locations as required.

A few more details for you:

This is a full-time position based in IKEA Zenata . Some travel may be required.

Please send your CV in English and tell us why you would be a good fit for this role.