Key Accounts Manager

Position Summary:

Vallen’s Lead Key Account Manager is an individual contributor management position responsible for developing and implementing sales strategies for increasing profitable sales growth in assigned strategic account customers. The Strategic Account Manager builds and/or enhances customer relationships in pursuit of selling the organization’s solutions, products, and services to achieve performance goals in areas of sales, gross margin, profitability, value propositions and/or other customer contractual agreements.

Essential Job Duties and Responsibilities:

• Responsible for profitable corporate account growth including customer retention
• Provides guidance to field sales organization including Field Account Managers (FAM) and Field Account Specialists (FAS) specific to strategic customer requirements
• Responsible for achieving annual cost savings goals/guarantees by customer
• Manages strategic account customer liabilities including:
  • Adherence to product / service pricing parameters (schedule A, B, C)
  • Price Roll Management
  • Margin Management (SPA Leadership)
  • Freight terms compliance
  • Payment term compliance and Accounts Receivables resolution
  • Volume incentive management, accruals and prompt payment
  • Service and inventory KPIs, and performance management
  • Audit management
  • Customer Implementation Management
  • Contract renewal leadership
  • Contract terminations leadership
  • Quarterly business review leadership (corporate level)
  • Field sales compliance (to contract paraments)
  • Problem escalation and resolution