bsisteel

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Key Accounts Specialist - Isilo KR

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Relevant Experience

  • 5–7 years’ experience within the steel industry, with strong market, customer, and product knowledge.
  • Proven experience engaging with customers within the Mining, Agriculture, Water, Engineering, Oil & Gas, Construction, and Road/Rail Transport sectors.

Minimum Qualifications

  • Grade 12 Certificate
  • Valid Driver’s License

Key Behavioral Competencies

  • Resilience, patience, and perseverance in managing long and complex onboarding processes
  • Strong strategic planning and relationship management capability
  • Excellent negotiation, communication, and stakeholder engagement skills
  • Highly adaptable with the ability to tailor approaches to different customer environments
  • Self-driven and motivated with the ability to maintain focus through extended sales cycles
  • Strong customer-centric mindset with commitment to service excellence
  • Commercially astute with strong influencing and problem-solving abilities

Technical Competencies

  • Strong computer literacy with proficiency in Microsoft Office (Excel, Outlook, Word & PowerPoint)
  • Experience working with ERP systems, preferably Microsoft Dynamics
  • Strategic account management and customer onboarding capability
  • Strong sales analytics, reporting, and pipeline management skills
  • Ability to manage complex customer onboarding and approval processes
  • Strong commercial acumen with the ability to interpret customer requirements and align solutions accordingly
  • Product and service knowledge within the steel, manufacturing, or industrial sectors would be advantageous.
  • Proven ability to manage long sales cycles and multiple stakeholder engagements
  • Strong negotiation and relationship management capability
  • Experience engaging with corporate, mining, industrial, or manufacturing customers advantageous.

PRIMARY FUNCTIONS OF THE POSITION:

The primary function of this position is to identify, pursue, onboard, manage, and develop strategic customer accounts for the group. The role focuses on managing complex onboarding processes, building long-term customer relationships, understanding customer operational requirements, and supporting sustainable revenue growth through strategic account development and account management.

KEY PERFORMANCE AREAS:

Key responsibilities related to this position include:

  • Identifying, developing, and onboarding new strategic customer accounts for the group.
  • Managing complex customer onboarding and approval processes from initial engagement through to account activation.
  • Building, developing, and maintaining long-term relationships with key stakeholders within customer accounts.
  • Understanding customer operational, commercial, and technical requirements and aligning suitable group solutions accordingly.
  • Managing and growing sales within strategic customer accounts through consistent engagement and relationship development.
  • Providing ongoing after-sales service and support to ensure high levels of customer satisfaction and account retention.
  • Coordinating internally with sales, operations, production, procurement, logistics, quality, and finance teams to ensure successful execution of customer requirements.
  • Managing customer orders from placement through to completion, delivery, and payment.
  • Following up on customer transactions and ensuring adherence to agreed payment terms and settlement conditions.
  • Conducting customer engagement meetings, presentations, and strategic discussions with decision-makers.
  • Supporting commercial negotiations, quotations, tender submissions, and contractual discussions where required.
  • Monitoring market activity, customer trends, and competitor developments to identify growth opportunities.
  • Maintaining accurate records of customer engagements, onboarding progress, sales activity, and pipeline reporting.
  • Ensuring professional communication and relationship management with both internal and external stakeholders at all times.
  • Assisting with account payment follow-ups and maintaining healthy customer accounts in line with agreed payment terms and company policies.
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