Key Hourly Manager

This is a great opportunity to build your leadership skills, develop people, and take the next step toward Unit Management and beyond.

WHAT YOU’LL DO

• Lead daily lineups and know the daily roster, including where team members are working.
• Make smart operational adjustments to keep the shift moving and ticket times manageable.
• Know when to move people, run one or two reggies, or jump into the position where you can make the biggest impact.
• Check FOH and BOH sidework before team members leave and make sure missed items get finished.
• Hold the team accountable for food quality, including temperatures and hold times.
• Take care of guest concerns with patience and empathy. Listen first, and involve a manager when you need help solving the issue.
• Handle cash confidently, including counting and balancing drawers, reading Reports, distributing shift tips, and gathering deposits.
• Witness Coaching Conversations and continue building your confidence with team development and courageous conversations.
• Contribute to ops comms with observations from your shift, including obstacles, opportunities, staff, food quality, inventory, and facilities.
• Help develop hourly team members and continue learning all AORs (Areas of Responsibility) after mastering at least one.
• Learn to open and close the restaurant.

BE A KIND HUMAN

We don't expect or want our team members to be robotically polite. That's no fun at all. Just be kind. Key Managers help set the tone for the team. Kindness, compassion, empathy, respect, and positive energy matter just as much as the hard skills.

OUR 4 PILLARS: These are the basics we expect from everyone at Hattie B’s:

SMILE & HUSTLE — Show up on time, work hard, move with purpose, and be a good teammate.

GET TO YES! — Find the best solution you can for every guest.

IS IT LOVING? — Lead with kindness, compassion, and respect.

THERE’S NO SUCH THING AS A LITTLE THING! — The details matter, from clean side work to hot, fresh chicken.

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QUALIFICATIONS and EXPECTATIONS:

• Weekend and PM availability.
• Interest in actively pursuing Unit Management.
• Coming in ready to own at least one AOR with a commitment to learning the others.
• A genuine commitment to developing hourly team members.
• Ability to lead with our 4 Pillars and be a kind human.
• Recent references of supervisors will be contacted.
• Seeking manager experience with a tenure of at least 1-2 years at each place of employment.

Becoming a Key Manager is a perfect way to begin your journey into a management career at Hattie B's! Key Managers are a critical part of the restaurant leadership team and work with restaurant management to provide direction, coaching, and training required on every shift to exceed guest expectations. We expect you to lead by example with loving, supportive behavior, inspiring staff to connect, smile, and hustle as you create memorable, fun-filled guest experiences. You can expect to work 35-40 hours a week and share in the open, mid-shift, or closing responsibilities with other managers.

BENEFITS:

• Loving and positive company culture.
• We are closed or half closed on most major holidays.
• Medical, Dental & Vision Insurance – We contribute 55% toward premiums for team members and their dependents. Eligible Day 1, if Full Time as a Key Manager.
• Full Time employees (30hr+/week) earn 10 days of Personal-Time-Off (PTO) after one year of work.
• All employees who enroll and contribute into our 401k retirement plan will receive matching up to 4% of annual salary.
• Free shift meals.
• Opportunities to grow into salaried management. We are opening locations across the US!

Got Smile and Hustle? Opportunities ahead. We have a serious Southern and Midwest Expansion. Get in on the ground floor and grow with us.