Knowledgebase Manager - Service Desk Financial (BGC)
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Summary
Onsite Knowledgebase Manager for a financial service desk account in BGC, Taguig. The role focuses on creating, maintaining, and updating knowledgebase articles for a BPO service desk, with ITIL certification and web design experience as pluses.
Work Setup: Onsite (BGC Taguig)
Requirements:
- At least 3 years experience in a service desk LoB in the BPO industry
- 2 years experience in knowledge base (KB) management
- Must have experience in creating, maintaining, and updating knowledgebase articles under a service desk account
- ITIL Certification is a plus
- Web design experience is also a plus