【擴編】【資訊部】資訊專員 IT Coordinator

1. 瞭解酒店同事的硬體設備需求，提供即時故障排除及技術支援，並與負責軟體的資訊專員協作處理問題。
2. 安裝及設定電腦、印表機與周邊設備，協助設備搬移、更換及回收。
3. 監測及維護酒店資訊硬體與網路設備，確保正常運作，並協調供應商處理異常。
4. 定期進行設備測試、檢查及預防性維護，確保符合資訊技術程序，並保存維修紀錄。
5. 辨識設備操作培訓需求，提供使用指導及改善建議。
6. 維護設備資產清冊，管理備品與耗材庫存，協助追蹤採購、保固及維修，並即時向主管通報缺貨情況。

Needs Assessment & Support
Identifies hotel staff’s hardware needs and provides prompt troubleshooting and technical support, working with the IT Coordinator responsible for software.
Installs and configures computers, printers, and peripherals, and assists with equipment relocation, replacement, and collection.

Hardware Monitoring & Compliance
Monitors and maintains hotel IT hardware and network equipment, and coordinates with vendors to resolve issues.
Conducts regular equipment tests, inspections, and preventive maintenance to ensure compliance with IT procedures, and maintains repair records.

Training & Inventory Management
Identifies equipment training needs and provides user guidance and improvement recommendations.
Maintains asset records, manages spare equipment and consumables, assists with purchasing, warranty, and repair follow-up, and promptly reports shortages to the supervisor.

Accountability
This position reports to the Director of Finance & Business Support. The IT Coordinator is responsible for hardware maintenance, on-site technical support, and equipment management, working alongside the IT Coordinator responsible for software to support reliable hotel IT operations.