L1 IT Infrastructure Engineer
Position Summary:
The L1 IT Infrastructure Engineer will provide onsite technical support for the new Prodapt Japan office, initially supporting approximately 50 end users with a planned scale-up to 200 employees. The role focuses on day-to-day end-user computing support, asset management, and preparation of laptops and related IT equipment.
Key Responsibilities:
Provide Level 1 onsite support for desktops, laptops, printers, scanners, and other end-user devices.
Perform laptop preparation, including OS installation/configuration, software deployment, and user profile setup as per Prodapt standards.
Handle end-user support requests, troubleshoot basic hardware and software issues, and coordinate resolution within defined SLAs.
Manage IT assets, including issuance, tracking, updating inventory records, and coordinating with procurement/logistics where required.
Assist in onboarding and offboarding of employees from an IT perspective (account setup, access provisioning, device handover/return).
Escalate incidents and service requests to higher-level support or global IT teams when required and follow up to closure.
Maintain documentation related to IT assets, configurations, procedures, and FAQs for end users.
Collaborate with local office administration and global IT teams to support smooth operations of the Japan office.
Ensure adherence to Prodapt’s IT policies, security guidelines, and compliance requirements.
Required Skills and Qualifications:
Diploma or bachelor’s degree in information technology, Computer Science, Electronics, or a related field.
1–3 years of experience in IT infrastructure/end-user support (L1 desktop support or similar role).
Strong knowledge of Windows OS, MS Office suite, basic networking (LAN/Wi-Fi), and common desktop applications.
Experience in handling desktops, laptops, printers, and scanners in a corporate environment.
Basic understanding of IT asset management processes and tools.
Language Requirements:
Proficiency in English (spoken and written) is mandatory.
Japanese language skills will be an added advantage. Non-Japanese-speaking candidates will be considered, provided they are willing to learn Japanese over time.
Personal Attributes:
Customer-focused mindset with strong interpersonal skills.
Good communication skills and ability to work with multicultural teams.
Proactive, organized, and detail-oriented with a disciplined work approach.
Ability to work independently onsite and coordinate effectively with remote/global teams.
Work Schedule and Conditions:
Standard 5-day work week, regular Japan office hours.
Onsite role at Prodapt Japan office in Tokyo.
Selection Process:
Shortlisted candidates will undergo an interview process with Prodapt (End customer).