L1 IT Support Technician

We are seeking an L1 IT Support Technician to join our team in Maharashtra. The ideal candidate will be responsible for providing first-level technical support to end-users, ensuring that their IT-related issues are resolved efficiently and effectively. This role is crucial in maintaining the smooth operation of our IT systems and providing a high level of customer service. Key Responsibilities: - Respond to user inquiries and provide technical support for hardware and software issues. - Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems. - Manage user accounts and permissions in Active Directory. - Assist with basic networking tasks, including connectivity issues and network configuration. - Perform hardware diagnostics and repairs, ensuring that all equipment is functioning properly. - Document support requests and resolutions in the ticketing system to maintain accurate records. - Collaborate with other IT team members to escalate complex issues as needed. Required Skills: - Proficiency in Windows 10 and Windows 11 operating systems. - Familiarity with Active Directory for user management. - Basic networking knowledge to troubleshoot connectivity issues. - Strong hardware troubleshooting skills to diagnose and repair computer issues. - Excellent communication skills to interact with users and provide clear instructions. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to grow your career in IT support.