L1 IT Support Technician

We are seeking an L1 IT Support Technician to join our team in Maharashtra. The ideal candidate will be responsible for providing first-level technical support to end-users, ensuring that their IT-related issues are resolved efficiently and effectively. This role is crucial in maintaining the smooth operation of our IT infrastructure and enhancing user satisfaction. Key Responsibilities: - Provide technical support for Windows 10 and Windows 11 operating systems, assisting users with installation, configuration, and troubleshooting. - Manage user accounts and permissions through Active Directory, ensuring secure access to resources. - Diagnose and resolve hardware issues, including desktops, laptops, and peripherals, to minimize downtime. - Assist with software troubleshooting, helping users with application-related issues and ensuring software is functioning correctly. - Support basic networking tasks, including connectivity issues and network configuration. - Document support requests and resolutions in the ticketing system to maintain accurate records and improve service delivery. - Collaborate with other IT team members to escalate complex issues and contribute to team projects. Required Skills: - Proficiency in Windows 10 and Windows 11 operating systems. - Familiarity with Active Directory for user management. - Basic understanding of networking concepts and troubleshooting. - Strong hardware troubleshooting skills. - Excellent communication skills to interact with users effectively. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. This is an excellent opportunity for individuals looking to start their career in IT support, with a focus on developing their technical skills and providing exceptional service to users.