L1 Maintenance Engineer

Salary: $2,600 – $3,900 per month

L1 IT Maintenance Engineer

Job Description

· Round the clock monitoring and maintenance of the System(hardware and software)to ensure system uptime in accordance to SLA commitments

· Respond to all incident/ service calls and be first responder on site to troubleshoot and resolve incidents including basicrepairs or parts replacements

· Create / update and track ticket in ticketing tool to closure observing SLA commitments

· Escalate when necessary in accordance to escalation matrix

· Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

· Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.

· Liaise and work closely with customer to address service concerns and to solve technical problems.

· Work with technical team to resolvemore advanced issues when necessary

· Perform Install/ Move / Add / Change (IMAC)activities as tasked

· Ensure all material are properly documented and handed over during shift changes

· Perform any ad-hoc duties as assigned

· Build sustainable relationships and engage customers by taking the extra mile

Job Requirements

· Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent

· Singapore Citizen preferred

· Relevant experience in IT system support and hardware maintenance

· Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage

· Basic knowledge in Networking and Database management will be added advantage

· Airport operations background will be added advantage

· Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges

· Ability to work responsibly, independently and in a team

· Able to interact with all levels of people and work under stress

· Training will be provided

· Need to perform SHIFT WORK

Additional

• Rotating 12 hrs SHIRT or as assigned