L1 MSP Service Desk Analyst (AU, AEC, Remote)
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Summary
ConnectOS is hiring a work-from-home L1 Service Desk Analyst to deliver frontline IT support in a managed services provider (MSP) environment — triaging incidents and service requests, completing standard L1 requests and repeatable tasks, and performing initial troubleshooting before escalation. Schedule is Monday–Friday, 12am–9am PHT.
Schedule: Monday to Friday (12mn to 9am PHT) Work from Home Role Overview This role provides frontline service desk support within an MSP environment. The Service Desk Analyst is responsible for triage, standard service requests, and repeatable tasks, along with initial troubleshooting and information gathering before escalation for Incidents. What will you do? Triage incoming incidents and service requests Fulfil standard L1 service requests and repeatable operational tasks Provide initial L1 …