L1 Support (Austria)
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We are looking for an IT Support Specialist to join our team and provide exceptional technical support in both onsite and remote settings. The role requires a hands-on, proactive approach to handling hardware, software, and network issues, as well as excellent communication skills in German and English. This position involves regular onsite support at the head office and nearby workshops, along with some remote work flexibility.
Job Details
- Hours: 40 hours/week (Monday to Friday, 8:00–16:30).
- Location: Primarily onsite in Brunn am Gebirge (3 days/week) and remote work (2 days/week).
- Initial 1-week training in Koblenz.
If you are a customer-focused IT professional with strong technical skills and a desire to deliver high-quality support, we encourage you to apply!
Optional Skills
Experience with the following will be an advantage:
- Managing conference room hardware, including video servers (Clickshare), cameras, and peripherals.
- Working with AS400, SAP, and IGEL OS systems.
Required Skills
- Proficiency in German and English (both written and spoken).
- Experience in hardware installation, replacement, and maintenance.
- Familiarity with MS Windows 10/11, M365 tools, and basic network concepts (LAN, WLAN, VPN).
- Experience with Active Directory user management and Citrix environments.
- Strong problem-solving and ticket management skills using a ticketing system.