L2 IT Infrastructure Engineer
Summary
Provides second-level (L2) support for the company's IT infrastructure — servers, networking, storage and virtualisation — troubleshooting escalated issues, performing upgrades and maintenance, and assisting with infrastructure design and disaster recovery. Core tech: Windows Server/Linux, VMware/Hyper-V, and TCP/IP networking.
Salary: RM 4,000 – RM 6,000 per month
About the role
Stampede Solution is seeking an L2 IT Infrastructure Engineer to join our growing team in Bangsar South, Kuala Lumpur. This is a full-time position that offers the opportunity to take on a more strategic role in supporting and managing our critical IT infrastructure systems. As an L2 IT Infrastructure Engineer, you will bridge the gap between front-line support and senior infrastructure teams, providing technical expertise, troubleshooting complex issues, and contributing to the stability and performance of our organisation's technology systems. This role is essential to ensuring our infrastructure operates efficiently and securely across multiple platforms and environments.
Key responsibilities
Provide second-level technical support for IT infrastructure issues, including servers, networking equipment, storage systems and virtualisation platforms
Monitor and maintain IT infrastructure systems to ensure optimal performance, availability and security
Troubleshoot and resolve complex technical issues escalated from first-line support teams
Perform system upgrades, patches and maintenance activities with minimal downtime
Configure, deploy and manage servers, network devices and infrastructure components
Assist in the design and implementation of IT infrastructure solutions and improvements
Document infrastructure configurations, procedures and resolutions for knowledge management
Collaborate with external vendors and service providers to resolve infrastructure-related issues
Support disaster recovery and business continuity initiatives
Participate in capacity planning and infrastructure optimisation projects
What we're looking for
3-5 years of experience in IT infrastructure support, systems administration or a similar role
Strong knowledge of server operating systems, including Windows Server and/or Linux
Experience with virtualisation technologies such as VMware, Hyper-V or similar platforms
Solid understanding of networking concepts, including TCP/IP, DNS, DHCP and firewalls
Familiarity with storage systems, backup solutions and disaster recovery procedures
Experience with IT service management tools and ticketing systems
Excellent troubleshooting and problem-solving skills
Strong communication abilities to work effectively with technical and non-technical teams
Relevant certifications such as CompTIA A+, Network+, Microsoft Certified or equivalent are advantageous
Ability to work independently and as part of a team in a fast-paced environment
Willingness to learn new technologies and support continuous professional development
What we offer
At Stampede Solution, we are committed to providing a supportive and dynamic work environment where our employees can grow and succeed. We offer competitive remuneration, opportunities for professional development and training to enhance your technical skills and knowledge. We believe in fostering a collaborative culture where your contributions are valued and your career progression is supported. As an employee, you will have access to a range of benefits designed to support your health, wellbeing and work-life balance. We encourage innovation and provide our team members with the tools and resources they need to excel in their roles.
About us
Stampede Solution is a forward-thinking technology services company specialising in IT infrastructure and solutions. We are dedicated to delivering reliable, scalable and secure technology services that enable our clients to achieve their business objectives. With a focus on quality, innovation and customer satisfaction, we have established ourselves as a trusted partner in the Information and Communication Technology sector. Our team comprises skilled professionals who are passionate about technology and committed to excellence. We foster a culture of continuous improvement, collaboration and professional growth, making Stampede Solution an excellent place to develop your career in IT infrastructure and systems administration.
Apply now
If you are an experienced L2 IT Infrastructure Engineer looking for a new challenge and would like to join our team at Stampede Solution in Bangsar South, Kuala Lumpur, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. We look forward to reviewing your application.