L2 IT Support Specialist (1 year | $6K | MNC) #HJO

Job Responsibilities

• Provide Level 2 technical support and resolve incidents escalated from the Service Desk within agreed SLA timelines.

• Diagnose and troubleshoot hardware, software, operating system, connectivity and end-user computing issues.

• Manage service requests and maintain accurate troubleshooting, action and resolution records in the ticketing system.

• Support desktops, laptops, printers, mobile devices and peripheral equipment.

• Support device deployment, replacement, configuration and technology refresh activities.

• Assign and maintain SAP roles and authorisations based on approved access requests.

• Manage IT onboarding and offboarding, including device preparation, system access and asset recovery.

• Maintain accurate IT asset inventory, allocation, transfer, return and disposal records.

• Set up and support AV and video conferencing equipment for meetings, town halls and business-critical events.

• Escalate complex technical issues to global support teams and coordinate through resolution.

• Identify recurring issues and recommend service, process or automation improvements.

• Support IT projects and operational initiatives as required.

Requirements

• Diploma or Degree in Information Technology, Computer Science or related discipline.

• Relevant experience in Level 2 IT Support, Desktop Support, End User Computing or IT Service Desk Support.

• Strong hands-on troubleshooting experience across Windows laptops/desktops, hardware, software, peripherals and connectivity.

• Good troubleshooting, problem-solving and root cause analysis skills.

• Strong communication and customer service skills with the ability to support users across different levels.

Interested candidates are invited to email your resume to:

jen.ooi@recruitexpress.com.sg

Jenalyn Ooi Huai Sian (R1765551)
Recruit Express Pte Ltd
Company Reg. No. 199601303W
EA Licence No. 99C4599