L2/L3 IT Support Engineer
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Summary
An onsite L2/L3 support engineer at a UK-based MSP in Bourne, providing hands-on technical support across multiple business customers' environments. Day-to-day work centers on troubleshooting Microsoft 365, Windows, Azure (virtual servers, Entra ID, Intune), and networking issues like firewalls and VPNs.
Salary: £30,000 - 40,000 per year
Requirements:- Previous experience working in an MSP, IT support company, or busy service desk environment; 2 years of MSP experience required
- 2 years of experience with Microsoft Azure and Microsoft 365 required
- 3 years of experience working with a technical support team preferred
- Good knowledge of Microsoft 365 and Windows environments
- Experience supporting Azure Virtual Server environments and Azure services
- Experience supporting Microsoft Entra ID / Azure AD and Microsoft Intune
- Experience supporting Microsoft SharePoint and OneDrive, including data migrations
- Experience with Ubiquiti UniFi Network, Protect, and Access
- Experience configuring firewalls, VPNs, and networking
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple tasks and priorities
- Confident speaking with customers over the phone and good written communication skills
- Good project management skills
- Organised, reliable, and able to take ownership of technical issues
- Willingness to participate in on-call support when required
- Experience supporting remote users
- Provide Level 2 / 3 technical support to our MSP customers
- Troubleshoot Microsoft 365, Windows, email, user account, application, and connectivity issues
- Support and troubleshoot Azure Virtual Server environments and Azure services
- Manage multiple tickets and customer requests at the same time
- Keep customers updated and maintain clear ticket notes
- Assist with user onboarding and offboarding
- Manage permissions, accounts, and general Microsoft 365 administration
- Diagnose issues before escalating to senior engineers when required
- Provide technical support by phone, email, and remote support tools, taking ownership of issues from initial contact through to resolution
- Azure
- Support
- Microsoft 365
- Microsoft Intune
- Network
- SharePoint
- Windows
- Office 365
- Cloud
- VPN
More:
We are a growing MSP with a technical team that supports a range of business customers. This hands-on role involves working across multiple customer environments in a fast-paced MSP setting and is based in person at our offices in Bourne, PE10 0FF. We offer a salary of £30,000–£40,000 per year, casual dress, a company pension, and free and on-site parking.
last updated 39 week of 2026