2nd Line IT Support
Salary: £27,500 - 32,500 per year
Requirements:- Previous experience working in an MSP, IT support company or busy service desk environment.
- Strong Level 1 support skills with experience handling Level 2 issues.
- Good knowledge of Microsoft 365 and Windows environments.
- Experience supporting Azure Virtual Desktop (AVD).
- Strong troubleshooting and problem-solving skills.
- Ability to manage multiple tasks and priorities.
- Confident speaking to customers over the phone.
- Good written communication skills.
- Organised, reliable and able to take ownership of technical issues.
- Willingness to participate in on-call support when required.
- Provide Level 1 and Level 2 technical support to our MSP customers.
- Support users via phone, email, WhatsApp and remote support tools.
- Troubleshoot Microsoft 365, Windows, email, user account, application and connectivity issues.
- Support and troubleshoot Azure Virtual Desktop (AVD) environments.
- Manage multiple tickets and customer requests at the same time.
- Keep customers updated and maintain clear ticket notes.
- Assist with user onboarding and offboarding.
- Manage permissions, accounts and general Microsoft 365 administration.
- Diagnose issues before escalating to senior engineers where required.
- Support the wider IT team with customer projects, changes and recurring technical issues.
- Provide on-call or out-of-hours support when required.
- Azure
- Support
- Microsoft 365
- Windows
- Office 365
- Cloud
- Active Directory
- Microsoft Intune
- SharePoint
More:
We are a growing MSP team supporting a range of business customers from our office near Manchester Airport. This is a hands-on, in-person technical support role for someone who can investigate problems thoroughly, take ownership of customer issues and work efficiently in a fast-paced environment. We offer a full-time, permanent position with working hours of Monday to Friday, 08:30–17:00 or 09:00–17:30, a salary of £30,000 per annum, and benefits including free parking and on-site parking.
last updated 36 week of 2026