L2/L3 Production Support lead in .Net Azure
Summary
Leads P1/P2 major-incident response, triage, and root-cause analysis for multi-tier enterprise platforms (e-commerce, CMS, LMS, CRM) at Virtusa in Hyderabad. Core stack includes .NET/Azure web services, REST API and ESB integration diagnostics, SQL, and monitoring via Application Insights/Dynatrace.
only immediate joiners
Hyderabad location
gracethangamt@gmail.com
Seniority Level: Senior Lead
Recommended Experience: 6 8+ Years in Enterprise Application Support, Systems Integration, and Major Incident Lead roles
.Net Azure webservice is mandatory.
Virtusa Confidential - Genericized Job Descriptions for External Posting
Virtusa IT Support Services | Client Operations Job Descriptions
Role Overview: Leads incident response during critical application outages, integration failures, and complex system defects. Owns application stability across multi-tier digital architectures including Adobe Commerce, CMS, financial planning, and LMS platforms.
Key Responsibilities:
- Major Incident Leadership (P1/P2): Lead emergency technical triage bridge calls during major outages across e-commerce, CMS, LMS, and CRM platforms.
- Integration & API Architecture Diagnostics: Analyze complex integration faults across REST APIs, ESB middleware, enterprise databases, and third-party web services.
- Engineering & Vendor Escalation: Collaborate with software engineering teams, review code hotfixes, validate deployments in non-prod/prod, and direct vendor escalation. Root Cause Analysis (RCA): Conduct post-incident RCAs, publish formal corrective action reports, and design automated alerts to prevent recurring failures.
- Technical Mentorship & Governance: Establish operational run books for mid-level application support engineers and enforce resolution SLAs.
Key Technical Stack & Tools: Dynamics 365, Adobe Commerce (Magento), Enterprise CMS (Sitecore), Solver, LMS Platforms, Azure Integration Services, ADO, SQL, Application Insights / Dynatrace.
Required Qualifications: Bachelor's or Master's degree in CS or Software Engineering. 6+ years in production application support for multi-tier enterprise systems. Expert SQL and API diagnostic skills.
Work Experience
7-10Years