L3 Support Engineer

We are seeking an experienced L3 Support Engineer to join our dynamic team. The ideal candidate will have a strong background in providing high-level technical support and troubleshooting for complex systems. As an L3 Support Engineer, you will be responsible for resolving escalated issues, collaborating with cross-functional teams, and ensuring the highest level of customer satisfaction. Key Responsibilities: - Provide expert-level support for technical issues escalated from L1 and L2 support teams. - Troubleshoot and resolve complex technical problems related to software and hardware systems. - Collaborate with development teams to identify and resolve product defects and improve system performance. - Document solutions and create knowledge base articles to enhance team efficiency. - Participate in on-call support rotation and provide timely responses to critical incidents. - Train and mentor junior support staff to enhance their technical skills and knowledge. Required Skills: - Proficiency in Python programming language. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team in a fast-paced environment. If you are passionate about technology and have a proven track record in L3 support, we encourage you to apply and be part of our innovative team.