L3 Support Engineer

We are seeking a skilled L3 Support Engineer to join our dynamic team. The ideal candidate will have a strong background in application support and troubleshooting, particularly with JBoss and Tomcat servers. This role is critical in ensuring the stability and performance of our applications, and you will be responsible for providing high-level support to resolve complex issues. Key Responsibilities: - Provide L3 support for applications running on JBoss and Tomcat, ensuring timely resolution of incidents and service requests. - Collaborate with development teams to troubleshoot and resolve issues related to Spring framework, SQL, and PL/SQL databases. - Implement ITSM best practices to enhance service delivery and improve user satisfaction. - Conduct root cause analysis for recurring issues and implement preventive measures. - Document solutions and maintain knowledge base articles for future reference. - Participate in on-call support rotation as needed. Required Skills: - Proficiency in JBoss and Tomcat server management. - Strong knowledge of Spring framework and its components. - Experience with SQL and PL/SQL for database management and troubleshooting. - Familiarity with ITSM processes and tools. - Solid understanding of core Java programming concepts. - Excellent problem-solving skills and ability to work under pressure. - Strong communication skills to interact with both technical and non-technical stakeholders. If you are passionate about technology and have a knack for solving complex problems, we encourage you to apply for this exciting opportunity to contribute to our team as an L3 Support Engineer.