L3 System Engineer

Job Summary

We are looking for an experienced L3/L4 System Engineer with strong expertise in enterprise infrastructure, cloud platforms, automation, and advanced troubleshooting who can act as the technical escalation point for enterprise customers.

Mandatory Skill-set

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
• Must have 8–15+ years in Infrastructure / Systems Engineering;
• Must have extensive hands-on experience in VMware, Windows Server, Linux, Cloud platforms (Azure/AWS), Infrastructure as Code (Terraform/Ansible), Kubernetes, CI/CD, DevOps, and SRE practices;
• Must have strong expertise in Kubernetes, Terraform, CI/CD, GitLab, DevOps, SRE, and Automation;
• Deep understanding with AWS and/or Microsoft Azure cloud platforms.

Desired Skill-set

• Preferred certifications in VMware, Microsoft Azure, AWS, Veeam, or Rubrik;
• Familiarity with VMware vRA, Ansible, HDS Storage, Splunk, CyberArk, OPSWAT, NVIDIA AI, Docker, Kubernetes, GitLab, DevOps, SRE, and automation tools is considered a plus.

Responsibilities

• Define the overall technical strategy and long-term roadmap for cloud and platform infrastructure.
• Design scalable, secure, reliable, and cost-effective systems;
• Act as the highest level of technical support for complex system issues;
• Investigate major incidents and perform Root Cause Analysis (RCA) to prevent future problems;
• Develop, review, and maintain Infrastructure as Code (IaC) using tools like Terraform;
• Build and improve automation tools using Python or Go;
• Implement GitOps best practices for infrastructure management;
• Design systems for high availability, fault tolerance, and disaster recovery;
• Define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) and design, manage, and optimize large Kubernetes clusters;
• Ensure Kubernetes environments are secure, stable, and up to date;
• Set and enforce engineering, security, and CI/CD standards;
• Mentor and guide engineers on platform design and best practices;
• Resolve escalated incidents and service requests within agreed SLAs;
• Keep support tickets updated with troubleshooting steps and resolutions;
• Provide Level 4 (L4) support for issues that lower support levels cannot resolve;
• Document solutions and share knowledge with other engineering teams;
• Collaborate with clients and internal teams to resolve technical issues;
• Support, track, and document infrastructure and system changes;
• Identify opportunities to automate repetitive tasks and improve efficiency;
• Use advanced troubleshooting methods and diagnostic tools to solve technical problems;
• Coach and mentor L1, L2, and L3 engineers to improve their technical skills;
• Perform quality audits on processes, ticket handling, and service delivery;
• Plan and deliver infrastructure and platform-related projects;
• Support disaster recovery planning, implementation, and testing.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

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