Lab Support Lead
Lab Support Lead
Harmonic is the worldwide leader in virtualized broadband solutions. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling cable operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at .
Role Description
We are looking for a Lab Support Engineer to lead the day-to-day operations of our Rennes R&D Lab.
A hands-on role combining network configuration and troubleshooting with ownership of lab operations.
You will report to the Director of System Integration & QA.
Location
On-site – working 5 days a week from our offices in Rennes. No travel required.
What you will be doing:
Have ownership of the Rennes R&D Lab – HW setups, switches, routers and servers – and the network that connects them.
Lab operations
- Equipment: unbox, asset tagging and inventory management; document every device.
- Physical infrastructure: patching, PDU power connections, cooling and fire protection systems; install and cable switches, servers, RPDs, CMs and PON equipment.
- Documentation and safety: keep Confluence, Visio and Jira current (topologies, port maps, VLAN/IP plans); verify setups match the topology; monitor the environment and control lab access.
Technical network engineering
- Build, configure and validate lab setups according to defined topologies.
- Troubleshooting: isolate connectivity and performance issues end to end (L1–L3) – errors, optics, LACP/STP, routing, multicast, PTP.
- Config management and monitoring: templates, backups, upgrades and automation; Zabbix, telemetry and SNMP/syslog alerts.
- Virtualization: VMware (ESXi/vCenter) and Linux/Windows VMs from templates.
Leadership
- Lab priorities: planning R&D requests and capacity, track work in Jira, report to the Director of System Integration & QA.
- Collaboration: technical contact in Rennes for the Israel lab team (in English), R&D teams, local IT and contractors.
- Mentoring: onboard and train a team of 1–2 lab support employees, set work priorities and review setup quality.
What you should have:
5+ years of experience working in lab environments including strong hands-on expertise with networking technologies, including routers, switches, VLANs and routing protocols.
3+ years of experience managing technical labs, data centers, or large-scale infrastructure evnironments.
Cabling and optics: experience working with cables and transceivers; copper, RF, MM and SM fiber
Experience working with VMware, Linux CLI, Zabbix, Telemetry, Jira, Confluence
Fluent English
Professional French
Ownership mindset, ability to lead and mentor
Willingness to relocate to Rennes
DOCSIS/Remote PHY or PON knowledge; Python/Ansible/Git; CCNA/CCNP - advantage
Diversity, Equality, and Inclusion at Harmonic Inc
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
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