LAM - Claims
- Excellent English communication skills – written and spoken
- Experience in client management (handing client queries over email and voice)
- Achieve team productivity and quality goals
- Participate in training initiatives to develop knowledge
- Integrate procedural changes into daily routine
- Support other team members in meeting service expectations
- Aid in training of others, as needed
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist new hires such that they are productive on the floor in the shortest possible time frame.
- Handle escalations.
- Provide inputs on process and system to the team members
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Staffing allocation, work distribution, compliance and/or operations goals.
- Excellent English communication skills – written and spoken
- Experience in client management (handing client queries over email and voice)
- Achieve team productivity and quality goals
- Participate in training initiatives to develop knowledge
- Integrate procedural changes into daily routine
- Support other team members in meeting service expectations
- Aid in training of others, as needed
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist new hires such that they are productive on the floor in the shortest possible time frame.
- Handle escalations.
- Provide inputs on process and system to the team members
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Staffing allocation, work distribution, compliance and/or operations goals
Experienced with strong English communication skills (written and spoken) and expertise in client management via email and voice. Skilled in achieving team productivity and quality goals, supporting training initiatives, and integrating process improvements