Lead Backend Engineer, Customer Care Platform
Posted
Summary
Lead Backend Engineer on Traveloka's Customer Care team in Tangerang, Indonesia: designs the systems behind disruption handling and refunds, sets technical direction, ships multi-service architectures, mentors engineers, reviews code, and steers AI tool usage to speed delivery while guarding reliability.
Traveloka is seeking a Lead Backend Engineer for the Customer Care team. You will design the systems your area is built on, set the technical direction, and have direct impact on business results across our disruption handling and refunds.
You will ship multi-service architectures, decompose problems, mentor engineers, review code, and steer AI tool usage to speed delivery while guarding reliability.